Account Manager

Account Manager

What you will do:

• manage a portfolio of client accounts;
• cooperate with the largest brands from the market in Italy;
• meet clients face-to-face regularly to ensure premium customer service;
• create campaign strategies in a variety of industries based on data analysis, your own creativity and client needs;
• adhere to the company goals related to campaign management (i.e. keep an eye on campaign margin and scale);
• respond to customer requests and inquiries in a professional and timely manner;
• regularly report campaign status for the largest clients and provide improvement ideas to the direct manager;
• take care of customer success and long-term relationship;
• provide specific information regarding company’s services and products;
• assist customers in the process of launching ad campaigns;
• obtain, review and process orders; ensure timely payments for our services.

Requirements:

• experience (2 + years) in digital advertising;
• preferably experience working in adtech, advertiser or agency (online area) both on performance and awareness campaigns;
• bachelor’s degree or similar;
• interest in digital marketing/ e-commerce;
• solid experience with DV 360
• working experience with MS Office Word, Excel, PowerPoint;
• knowledge of customer support tools and processes;
• ability to identify and understand customer needs and requirements;
• excellent analytical and problem-solving skills;
• well-developed verbal and written communication skills;
• multi-tasking, high level of energy, resourcefulness;
• high level of motivation and willingness to learn;
• positive, can-do attitude;
• proficiency in Italian and advanced command of English (C1 level);
• Candidate to be Milan based.

We offer the chance to work:

• A unique opportunity to join a creative, dynamic company in online advertising! Founded in 2012, the RTB House team comprises 1000+ specialists in over 30 locations around the world. It serves more than 3,000 campaigns for clients across the EMEA, APAC, and Americas regions;
• Our Italian office was established in 2019 and we now boast more than 90 clients in a continuously expanding team currently sitting at 25 people;
• Competitive salary plus bonus scheme, ticket restaurant and personal development budgets;
• Flexible working arrangements ensuring a real work-life balance;
• An amazing onboarding process to make sure you are equipped with all the necessary knowledge and tools to excel;
• Numerous opportunities to build your own path of self-development;
• Unique learning opportunities from commercial and HQ business support teams;
• Frequent team building events and trips away! Work in a truly international environment with dynamic people in one of the fastest-growing segments of online advertising!

BOOST YOUR CAREER | ELEVATE YOUR EXPERIENCE!